Refund Policy

This Refund Policy applies to payments made directly to MyDesignNexus for the DigiLeap5 Digital Launch package through the website, Razorpay, bank transfer or another approved channel. It forms part of our Terms & Conditions.

Project-specific written terms may provide a more favourable or different remedy. Nothing in this policy removes a refund or remedy that must be provided under applicable Indian law.

The ₹999 payment requests or reserves a DigiLeap5 launch slot and is credited toward the accepted ₹9,999 package balance. A slot is confirmed only after payment verification, eligibility, scope confirmation and written scheduling.

Before kickoff, a cancellation refund may be requested. The refundable amount may be reduced only by work already completed at your request and non-recoverable third-party costs that were clearly incurred for your booking. We will provide the calculation if a deduction applies.

• Before a slot is confirmed: the amount paid is refundable.
• After confirmation but before kickoff: the amount paid is refundable after any disclosed non-recoverable third-party cost or completed custom work is deducted.
• After kickoff: completed work, reserved production time and irreversible third-party costs are not refundable; any unearned balance will be assessed fairly against the accepted scope.
• After final approval, publication or handover: payments are normally non-refundable except for a verified defect, unmet written obligation or right available under law.

A change of preference, delay caused by missing client materials or a request outside the agreed scope does not by itself make completed work refundable.

You may request one reschedule before kickoff, subject to available capacity. Please notify us as early as possible. If the intake, content, access or decision-maker is not ready at the scheduled time, the launch will move to the next mutually available slot.

Repeated or late changes that cause documented non-recoverable costs may be treated as a cancellation after we explain those costs.

If MyDesignNexus cannot accept or perform the booking and no mutually acceptable replacement slot or service is agreed, we will refund the amount paid to MDN for the undelivered service. This does not apply where work is suspended because of non-payment, unlawful instructions, abuse, material client breach or an unresolved security risk.

The delivery clock begins only when the scheduled slot starts and every documented kickoff condition is complete: cleared payment, approved scope, complete intake, approved content and assets, domain decision, required secure access and an available decision-maker.

If MyDesignNexus fails to complete the stated MDN-controlled deliverables within five working hours after all conditions are met, the ₹999 booking payment is eligible for refund. If you paid more than the booking amount, the remaining amount will be assessed against completed and accepted work, undelivered scope and non-recoverable third-party costs, unless the accepted written offer provides a broader refund.

To request the guarantee remedy, contact us within seven calendar days of the affected launch slot and identify the outstanding deliverable. We will verify the kickoff record, timeline and delivery summary.

The five-hour remedy does not apply to delay caused by:

• Incomplete, inaccurate or late client content, access, payment, instructions or approval.
• Additional pages, revisions, features or scope requested after kickoff.
• Google Business Profile verification, search indexing, advertising review or another third-party decision.
• DNS or domain propagation, registrar delay, hosting or platform outage outside MDN’s reasonable control.
• Account restriction, recovery or policy review caused by existing account conditions.
• Force-majeure events or an interruption required to protect security, legality or platform compliance.

MDN remains responsible for the work it controls and will explain any excluded delay in the delivery record.

If the same transaction is captured more than once, or payment is captured but no booking can be created, send the transaction reference and payer contact details to us. Do not send a card number, UPI PIN, bank password or OTP.

A pending or failed transaction may be automatically reversed by the payment provider or bank. We will reconcile our records and refund any duplicate amount actually received by MyDesignNexus.

Domain registrations, paid licences, premium assets, platform charges, advertising spend and other external costs purchased specifically for the client may be non-refundable once committed because the supplier controls the refund. Where possible, ownership or the remaining benefit will be transferred to the client after applicable amounts are paid. Any deduction will be itemised.

Email contact@mydesignnexus.in with the payer name, phone number, invoice or booking reference, payment date, amount, transaction reference and reason for the request. A clear screenshot of the payment status may help; redact unnecessary financial information.

We may request reasonable verification to prevent fraud. A support conversation or acknowledgement does not by itself confirm approval; the refund decision and amount will be communicated in writing.

We aim to review a complete request within seven business days. Approved refunds are initiated to the original payment method where reasonably possible. After initiation, banks and payment providers may take approximately five to ten business days, or longer in some cases, to display the credit.

We will provide the available refund reference. Processing time after initiation is controlled by the payment provider or recipient bank.

Please contact us first so we can investigate quickly. A dishonest or duplicate chargeback may delay reconciliation and access to project assets. This section does not prevent you from using a lawful bank, payment-provider, consumer or regulatory remedy.

We may update this policy for future bookings when the offer, payment process or law changes. The version in effect when a booking is confirmed will apply unless a later version is more favourable or a mandatory legal requirement applies.